Our Clients

Front Line Agents is totally committed to the long-term success of our clients by providing an on-demand “Special Forces Sales Team” that is dedicated to moving the business forward quickly and cost effectively. Some of the industries we have serviced include:

• IT software, hardware, and services
• Technical training and consulting

Our clients have this to say about Front Line Agents…

Success Story

I had an urgent need about 18 months ago, to generate revenue from both my existing customers as well as prospective Enterprise Resource Planning (ERP) customers.

At the time, Infor had plans to build a Global Customer Direct Team that would focus on lead generation but it was going to take another 12 months before my practice would be able to partake in their services.

I was referred to Front Line Agents by a former colleague of mine and initially engaged with them as a lead generation resource for our Distribution Enterprise Planning Group. It wasn’t long before it was clear that they could provide our organization with so much more. We ultimately utilized their services to build our entire Customer Direct Outreach Process which included creation of call scripts, targeted sales and outreach campaigns, sales rep training, and a customized sales process. They truly provided a “hands-on” practical approach that we found to be extremely valuable. Not only were we able to recognize a substantial increase in lead generation, but more importantly our close rate increased by over 20%. We then asked them to engage with some additional practice areas, and what we found is that they used the process that they had initially built for the Distribution ERP practice, and then tweaked the process to fit the new specific market segments.

We are now utilizing the Infor Customer Direct Team as our internal lead generation source, but we continue to utilize the process and practice provided to us by Front Line Agents.

I had previously worked with organizations like Front Line Agents that were strong on theory, but weak on practice. I found the exact opposite to be true of this organization.

I have recommended their services to numerous colleagues and would welcome the opportunity to provide you with additional details if that would be helpful.

Professional Services Director
Infor

Success Story

We had a great experience with Front Line Agents. They hit the ground running and learned our industry and our services to produce results almost immediately. They also came in to our organization and created a very effective and efficient sales process including our discovery and investigative call procedures that is still in place. They are very skilled cold callers that have the ability to call on our customer base at the highest levels and provide a quality and professionalism that we strive to achieve throughout our organization and up through our senior leadership.

Front Line Agents helped Organic People penetrate new markets and achieve executive level contacts and relationships that are still solid and producing revenue today. In ‘06 and ‘07, Front Line Agents led our sales arm to double OP’s revenue and in fact, we are in discussions now about potentially bringing them back on to build our sales pipeline in other lines of business.

In order to maximize your engagement with Front Line Agents, what worked really well for us was being able to provide them contact lists in targeted areas and then upon saturation of that call list (and once the process was in place) we then expanded their scope with the now customized and proven methodology. By the end of their first engagement with Organic People, they had called on all our major accounts really getting our capabilities and message out into the mainstream.

Director of Professional Services
Organic People

Success Story

I have worked closely with Front Line Agents for the last year and a half, and it has been not only extremely productive but also very enjoyable. They are organized and tenacious and have gotten me some great results.

We closed a very large deal earlier this year due to a lead Front Line Agents landed for us. They were able to scope out, at a high level, the customer opportunity and were able to get us a fabulous first appointment…which of course led us into our large deal and lots of future business with the company.

My suggestion in working with Front Line Agents is simply to have an ongoing dialogue with them on your needs and experiences. I have done several different manufacturer campaigns with Front Line Agents, and the more I am able to communicate the message to them, the better my results have been. I’ve found that they are extremely thorough and very responsive. I can’t say that there has ever been a ball dropped.

Business Development Manager
Net Source